Please follow the simple steps in your Smartwatch Registration Guide (attached with this letter) or visit the Caregiver4me web application at:

Start here with this document Caregiver4me_Smartwatch_Registration_Guide.pdf 

If you need assistance, contact our technical team anytime at [email protected].

Visit our help page https://resource.caregiver4me.app/user-guide 

Quick setup checklist:

- Charge your watch fully before use.

- The SIM card has already been installed for your convenience.

- Power on by pressing and holding the main button for 3 seconds.

- Visit https://u.caregiver4me.ca/#/pages/my/login to register your device. No download is required; simply open the link in your web browser.

- Add your emergency contacts and complete your profile.

Once your watch is registered and connected, it will automatically begin transmitting health and safety data securely through the Caregiver4me system. 

Press and hold the side button for 3 seconds to trigger an alert.

Communication is limited to the pre-programmed emergency contacts within your membership area. The smart device includes a data plan sufficient for GPS emergency location tracking and up to 60 minutes of talk time for emergency use. In the rare event that your emergency calls exceed 60 minutes within a billing cycle, an additional $10 charge will apply to cover the extra use of data and minutes, similar to standard phone plan overages. Most users never reach this limit, as 60 minutes is typically more than enough for emergency communication.

You can easily check your heart rate, blood pressure, and body temperature by tapping the Health Check (the Heart) button on the watch.

Please note that blood pressure readings use optical sensors, which may take a few days to fully adjust to your body. For the most accurate results, wear the watch regularly and keep it properly fitted on your wrist.

The Caregiver4me smartwatch uses a built-in motion sensor to monitor the wearer’s activity. When the watch is properly worn, it analyzes movement patterns and identifies signals that match a fall. Once a possible fall is detected, the watch runs a short delay process to confirm if the user is unable to move before sending an alert.

After confirming a fall, the watch vibrates several times and plays an alarm sound. It then automatically starts an SOS emergency call and sends a notification by email or text message to the preset contacts. Please note that fall detection only works when the watch is being worn correctly, and the confirmation process usually takes about 30 seconds.

The sensitivity of fall detection can be adjusted according to personal needs:

- High sensitivity – for users with limited mobility or poor balance who are at higher risk of falling.

- Medium sensitivity – a balanced option that reduces false alarms while maintaining reliable protection.

- Low sensitivity – suitable for active seniors who move or exercise frequently, minimizing unnecessary alerts while still responding to real emergencies.

For the most accurate health readings, wear the watch snugly on your wrist—not too tight, and not too loose. Make sure the sensors on the back stay in full contact with your skin throughout the day.

Wearing the watch properly helps ensure accurate results for heart rate, blood pressure, temperature, and other measurements.

If you are participating in the Caregiver4me 45-Day Pilot Program, please note the following:

Your participation is completely voluntary.

All data is collected and stored in full compliance with Canadian privacy laws (PIPEDA).

The smartwatch remains the property of Caregiver4me and will be inspected after the pilot ends.

For any assistance during the pilot, you can contact our support team at [email protected] or call 778-907-7198.

Your feedback is very important — it helps us improve our technology and support services for seniors across Canada.

After the pilot program concludes, you’ll have the option to continue using your Caregiver4me safety smartwatch through a special Family Member Plan.

As a thank-you for joining the pilot, participants will receive a discounted family rate of $24.95 per month (the regular retail price is $39.95 per month). This special rate is exclusively available to pilot participants, their families, and close friends — and it will never increase as long as you remain an active Caregiver4me member.

Your membership includes:

Full access to all current and future safety monitoring features.

Eligibility for watch upgrades and new software enhancements.

Free replacement service for any technical issues.

All details will be reviewed with you at the end of the pilot to ensure a smooth and simple transition.